You’ve Reached the WPS Support Page
Our support staff is available Monday – Friday 9am – 5pm EST. Questions and emails received over the weekend will be answered on the next business day. Thank you for supporting veteran owned business. Find answers to common questions below. Use the support widget (bottom right) to contact our staff directly.
Merchandise Returns & Exchanges
All sales are considered final, though exchanges can be made on merchandise of equal or lesser value. You have 30 calendar days to exchange an item from the date you received it. To be eligible for an exchange, your item must be unused, new condition in the original packaging containing the receipt or proof of purchase.
No returns or exchanges will be accepted on International orders. All sales are final.
For all WPS Apparel Returns & Exchanges: Please fill out this form in order to process any order returns, or exchanges regarding all WPS Apparel.
For all Blue Alpha Belt Exchanges: All Blue Alpha belt exchanges are processed by ordering the free Belt Exchange Product here. Sizing exchanges are completely free in the US for the first 30 days!
If you’re looking for a status update on your Belt order, please allow 2-4 weeks from the purchase date for order processing, creation, and fulfillment. Belts are made-to-order, as listed on the product descriptions. A tracking number will be provided as soon as it is available.
Multi Orders – You may receive multiple shipments from different locations or vendors on different days. If you receive only part of your order, rest assured the remaining items will still be sent to you within the estimated two-week shipping period (with the exception of items purchased on back order). All merchandise is crafted by fellow Warrior Poets, so it can take some time to get it from us to you. Thank you for supporting small business.
If you have any additional questions concerning your order, please reach out to us using the Support Widget (bottom right-hand corner).
Returning Items – Customers are responsible for paying shipping costs when returning items, which are are nonrefundable. If you request an exchange, the cost of return shipping will be deducted from your refund.
International shipping is not currently offered on all items.
There are no guarantees on international shipping and all sales are final. Please triple check your international order for accuracy. Once it is shipped, we cannot make changes.
Warrior Poet Society cannot guarantee speed of delivery outside the US, so please be patient with international shipping of merchandise. A tracking number will be sent, if applicable. The standard processing, production, and delivery time frame for international orders is around 1-2.5 months.
If you cancel 60 or more days before the class date, you will receive a 50% refund.
If you cancel 59-30 days before the class date, you will receive a 25% refund.
If you cancel 29-15 days before the class date, you will receive a 15% refund.
If you cancel less than 14 days before the class date, you will receive no refund.
We love concealed carry and want everyone to be able to carry in whatever manner they desire, however, we also must ensure our classes are safe. You are permitted to carry concealed (including AIWB) in Pistol 2 and 3 as long as all prerequisites are met. If you would like to carry concealed in Pistol 1, you must verify you have completed prior concealed carry training or opt to take a quick proficiency/safety test on the day of your Pistol 1 class. If you do not pass our quick safety and competency test, you must be prepared to take the class with a side outside-the-waistband holster. If you pass the test, you will be allowed to use your concealed carry holster.
If you’d like to know where the WPS team is training in your city/state, please note that scheduling in an area is dependent on demand. Stay tuned for schedule updates on WPS social channels and find more information on requesting private classes or being a class host on the Training page. If you’d like to be added to the wait list for a sold out class, let us know how we can help.
**Due to the current ammo shortage in the US***
For your convenience, we are running our classes with less ammunition than usual. We recommend anywhere from 300-500 rounds per class. However you have the option to shoot less of your ammo in class and still learn the course. After any drill has been performed in class you may dry fire or shoot less rounds at the firing line, while still receiving the same level of personal attention and course credit.
You may shoot reloaded ammo (at your own risk) or steel case. You MAY NOT shoot any steel penetrating core, i.e. NATO green tip. We recommend Fiocchi ammo if you are looking for reliable ammo at good prices.
Available through custom quote only. Warrior Poet Society will conduct a review of your international travel request and prepare a customized quote based on your specifications, which will include airfare and lodging. You can find further information on hosting a training class at the bottom of the training page: https://warriorpoetsociety.us/training/.
Please note that WPS reserves the right to deny training to anyone or any country at any time for any reason.
Information required for an accurate quote:
- Dates Range
- Location (Exact)
- Number of Class Participants
- Range Details
- Any legalities you are aware of for conducting classes like this in your country. We will conduct a study internally for applicable state and federal regulations.
* WARRIOR POET SOCIETY COMPLIES WITH ALL US STATE AND FEDERAL LAWS
If you would like Warrior Poet Training to come to your area, please be prepared to provide a venue to firstname.lastname@example.org and note the cost per student will be the same as other public courses. Private land is generally more preferable than public land as long as it can be legally reserved.
We select venues based on the following criteria:
- The venue allows the instructor the freedom to control the range (calling it ‘cold’ or ‘hot’ at will), and perform skills required to win a gunfight such as drawing from concealment, shooting quickly, shooting and moving, shooting behind cover/concealment, transitioning targets, etc.
- The venue has low fees. Some ranges charge no fee. We select venues in part based on what makes the most financial sense.
- The venue has the needed range equipment: target stands, dimensions no less than 25 meters long by 20 meters wide (slightly flexible), barricades for cover/concealment.
- The location of the venue is in high demand (a location that is requested regularly) and we feel confident our available slots will be filled. If you have a group ready to sign up, it is more likely we will schedule training in your area.
All private courses are individually negotiated. Below is a general break-down that can give an idea of what a private course may require.
Location: You will be responsible for legally reserving private or public land. If you choose an established range, you will be responsible for all range fees. If it is private land, you will be responsible for securing targets, target stands, and barricades (click links for examples).
Number of Students: There is no minimum number of students. There is a maximum of 12 students per day.
Subject Matter: As the host, you are free to choose what type of training your group will receive, Ex: Pistol 1-3, Rifle 1-2, Room Clearing, Church Security, Homestead Defense, Long Range Patrol, Force-on-force, Situational Awareness, Concealed Carry, Vehicle Tactics, etc. Note: some courses will incur additional training expenses.
Cost: Pricing is quoted individually on a case-by-case basis with a 2 day minimum.
Reserving a Date: Email email@example.com to reserve a date. A non-refundable deposit of $1,000 is required for registration with payment due in full at least 60 days in advance. You will be able to change training dates if you incur a future conflict with the agreed upon dates by providing notice at least 90 days before the training date.
Additional Services: Public speaking, security audits, camp-outs, etc. are examples of additional services upon request. These services may incur an additional charges.
Please note that all messages sent through the Warrior Poet Society website are directed to the Support team. We value your questions and feedback, though the best way to truly connect with John for fan mail/appreciation or specific tactics and gun questions is through Patreon. While Warrior Poet Society strives to respond to all messages, we are committed to producing quality content, providing expert training, and maintaining John’s hair.
For business related product testing and reviews, please email firstname.lastname@example.org with your contact information, company name, product for testing, pictures of the product, and any other pertinent info about your product and business. Please note, we will most likely not respond to your request immediately as we have many product testing requests. All packages will be screened by our team before opening at our offsite facility. Any products sent for testing will not be returned unless a prior business relationship has been established.